Changes to prescriptions
All surgeries are being encouraged to participate in electronic prescriptions whereby your prescription will be sent directly to your chosen pharmacy electronically. Further information regarding this can be obtained in the surgery. All patients are asked to contact their nominated pharmacy and ensure they are registered with them for Electronic Prescribing. The system at Ashington House is due to change in January 2015.
How to request
The surgery is happy to take repeat prescription requests by email or in writing, unfortunately we do not normally accept repeat prescription requests over the phone. Patients who wish to order by phone can ring 683755. To submit your repeat request in writing please use the repeat order form attached to your last prescription or write us a note stating your name, date of birth and for each medication its name, doseage and number amount. Patients are advised that the surgery requires 3 working days from 1st January 2017 to produce your repeat prescription. If your prescriptions is required to be sent to a chemist please allow a further day.
Many pharmacies are now able to collect your prescription from us and therefore reduce the number of trips you need to make. Ashington Way, Asda Westlea and Sainsbury's Bridgemead are the three most local pharmacies who do this but many others do if you request this from them.
If you wish to collect from Ashington Way Pharmacy in particular, please indicate this and we can set this up for you on our computer system.
Collecting your prescriptions
Where possible your prescription will be ready to collect within 3 working days. This allows us enough time to create your new prescription, get the doctor to sign it and check any outstanding queries and then return it to reception ready to be collected. We apologise that there are sometimes delays on prescriptions as the doctors may need to review your medical record before authorising them. We will endeavour to sort out any problems that you do experience so please bare with us.
Please leave enough time to request your repeat prescription so that you do not run out.
If you are on regular repeat medication which does not change frequently you may wish to consider repeat dispensing. This is a system by which you receive up to 6 months worth of prescriptions at one time which are then held with the pharmacy for you to collect each month. For more information speak to your doctor when you next see them, the pharmacist or a receptionist.
6 monthly repeat prescriptions
All patients that have 6 monthly repeat prescriptions, please ensure that you arrange further orders via your pharmacy. Please hand into reception asap your re-order slips to avoid delays in arranging repeat prescriptions.