Ashington House Surgery

Repeat prescriptions

Repeat Prescriptions

PLEASE ALLOW 5 WORKING DAYS FOR YOUR REPEAT MEDICATION REQUEST TO BE ACTIONED

In light of the scheduled closure of the POD and due to errors that can be made, we are insisting patients use more secure methods listed below to request their repeat medication.

  • Via Systmone Online– This service is directly linked to patient medical records and will ensure a much more accurate way of requesting medication.  To sign-up to this service and to avoid problems obtaining your medication, please see reception and provide one form of ID.  When your account has been set up, you can login via this page https://systmonline.tpp-uk.com/2/Login?Date=20240428125057

 

 

Our reception team have been instructed to respond to your email to ask for any additional information if you have not provided the above details in full.

 

ONLY REPEAT MEDICATION REQUESTS TO THIS EMAIL ACCOUNT WILL BE ACTIONED.  PLEASE SEND ANY GENERAL ENQUIRIES SEPARATELY TO general.ashington@nhs.net

  • At the Surgery– Repeat slips or handwritten requests can be placed in the prescription drop box located inside our main entrance on the wall which is clearly labelled.

 

  • Via post  Please send your repeat prescription requests to -:

Ashington House Surgery,
Ashington Way,
Westlea,
Swindon,
Wiltshire,
SN5 7XY

 

 

Dear Patients

In light of the scheduled closure of the POD, Ashington House Surgery have noticed an increase in NHS App registrations/sign ups, feedback has been excellent with patients finding the app ‘user-friendly’ and easy to navigate.  The NHS App also allows patients to access other areas of their medical record, such as test results, vaccine history, and prescription history.  The NHS App is certainly the quickest, and most efficient way of ordering your medication, we are pleased that our patients have embraced the NHS App and are benefitting from its user-friendly software.

Of course, we understand that not everyone will feel confident to use the NHS App, those with internet access who are apprehensive about using the App are more than welcome to contact the surgery, where our team will be happy to advise and guide patients through the download and log in process, once  you have downloaded the app and are confident with the log in process, you will find ordering your repeat medications, as well as accessing the other features the App has to offer, simple and effective.  Ashington House Surgery will accept requests via email if patients are not able to use the NHS App, please be aware that this process can take longer as these emails are sent to our pharmacy team who will go through them individually, you will need to allow up to 5 working days for the process to take place, please email prescriptions.ashington@nhs.net and state your full name, date of birth, address, and which repeat medication you require, please be aware email requests will only accept medication that is on a repeat prescription, not requests for medication that are not on your repeats list.

For patients that have no internet access, Ashington House Surgery are happy to accept a written request for medication, such as the ‘tick slips’ which can be posted into our wall mounted prescriptions box just inside the surgery, similarly to email requests, these can take up to 5 working days to complete.

If there are patients who have no internet access, are unable to attend the surgery to provide a request slip, please contact the surgery and we will arrange a suitable alternative arrangement.

In order to ensure that your prescription request is processed as quickly as possible, please download the NHS App using the following links to the App store for iPhone users or Google Play for android users:

NHS App on the App Store (apple.com)

NHS App – Apps on Google Play

 

 

Dear Patients,

POD has now officially closed.

If you are someone who uses the POD, there are alternative ways to order your repeat prescription, the quickest and easiest way is with the NHS App.  The NHS App is free to download, and allows you to order your repeat prescriptions any time of day or night, you can also see when your prescription has been signed by your GP, and choose or change your nominated pharmacy!

If you do not have a smartphone, but you do have access to the internet via a PC or a laptop, you can sign up for an NHS online account and order medication via this link https://www.nhsapp.service.nhs.uk/login.  Alternatively you can email you can email your request to prescriptions.ashington@nhs.net

If you do not have access to the internet, you are welcome to hand in a repeat prescription slip to the surgery, please be aware that this method is a longer process and can cause a delay to your prescription.

Further to our update, please see this helpful video on how to use the NHS App for ordering repeat prescriptions.

Online Services

Online services (Online Appointments and Repeat Prescriptions) are now available. This is done through SystmOnline. To take advantage of these services you will need to create an individual account which is generated by a unique letter supplied by the Practice’s clinical computer system. Please ask at Reception.
Follow the link below to access online services:

SystmOnline

 

Many local Pharmacies now offer a “collect and deliver” service for patients who need regular medication. You can telephone and register with one of these, and all you have to do then, is let them know when you have ordered prescriptions, and they will collect these from us, dispense them, and deliver them to you. More information of Pharmacies that offer this service can be obtained from reception.

Introduced in 2006 was a Repeat Dispensing Scheme.  This allowed patients having regular medication to have their prescriptions issued  for 6 or 12 months.  This is done in conjunction with Local Pharmacists and may mean you do not have to visit the surgery everytime you need a repeat prescription.

 

Date published: 8th October, 2014
Date last updated: 16th May, 2024