Ashington House Surgery

Repeat prescriptions

Repeat Prescriptions

Prescription Ordering Direct (POD)

You can order Prescriptions via phone through Prescription Ordering Direct  – 0333 332 0050.

Please email your request to

The ICB Prescription Ordering Direct webpage now includes an email form if you can’t get through on the phone  – please click

By sending this e-mail you have given your consent for POD staff to access your medical records in order to process your prescription request.

You will not receive confirmation but can assume the prescription request should be ready for collection in one week.

If your prescription request is urgent can you please telephone the POD in the usual way to ensure it is dealt with the same day.

The essential information required is :

  • GP practice
  • Name
  • Date of birth
  • Medicines required
  • Your usual pharmacy
  • Any changes from usual (e.g. going on holiday, or a different pharmacy).

If any of these details are missing it will delay processing of your request.

Please note all e-mails will be deleted after one month.

Thank you

BSW Prescription Ordering Direct (POD) Service


Online Services

Online services (Online Appointments and Repeat Prescriptions) are now available. This is done through SystmOnline. To take advantage of these services you will need to create an individual account which is generated by a unique letter supplied by the Practice’s clinical computer system. Please ask at Reception.
Follow the link below to access online services:


Alternatively patients should request a repeat prescription by ticking the appropriate items on their repeat request slip and posting it through the letter box on the main reception desk. The prescription will be available for collection within three working days from the patients nominated pharmacy. Please note that we are unable to take repeat prescription requests over the telephone. Please allow 3 full working days to process your prescriptions. If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.

Many local Pharmacies now offer a “collect and deliver” service for patients who need regular medication. You can telephone and register with one of these, and all you have to do then, is let them know when you have ordered prescriptions, and they will collect these from us, dispense them, and deliver them to you. More information of Pharmacies that offer this service can be obtained from reception.

Introduced in 2006 was a Repeat Dispensing Scheme.  This allowed patients having regular medication to have their prescriptions issued  for 6 or 12 months.  This is done in conjunction with Local Pharmacists and may mean you do not have to visit the surgery everytime you need a repeat prescription.


Date published: 8th October, 2014
Date last updated: 4th April, 2023